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Tegna Channel Blackout Could Get You a Bill Credit
Some DirecTV subscribers may have lost a Tegna channel - or channels - due to ongoing negotiations between DirecTV and Tegna.
In my case it's NBC. Which is a significant loss due to it providing my preferred local news broadcasts. If I could easily get it via antenna, it wouldn't be an issue...unfortunately, I can't. Yes, I can stream the local news, but it's the principle.
So, after almost a week of no NBC, I chatted with DirecTV this morning. I expressed my displeasure with not having access to the NBC programming - local and national - and passed along that I realized it was a negotiation process, but as a paying customer who's not getting all of the product I've paid for, I wanted DirecTV to move the process along and get the channel back onto the lineup. I finished by stating some sort of compensation for the inconvenience would be appreciated.
About a minute after the initial "niceties" of the chat, the rep came back with a $20 credit for the month.
I felt that was more than adequate and thanked her for the credit and help.
Yes, the credit's nice, but I really want the channel back in the lineup. Obviously, the rep has absolutely no control over that, so, now, I guess I'll wait for the negotiation process to play out and hope it doesn't take too long.
If you've lost a channel as a result of this Tegna/DirecTV negotiation, it might be worth a chat or call to express your displeasure with the situation...you just might get a bill credit too.